About the job
TransUnion’s Job Applicant Privacy Notice
What We’ll Bring
You will be responsible for planning and developing a wide range of technical and business documents, including statements of work, proposals, service level agreements, technical specifications, and guides. You will also develop, prepare and maintain documentation pertaining to products, processes, services and other technical work. Further, the role requires you to research, review, interview and collect available technical information as basis for documentation. Create new documentation or update existing documentation as required to accurately reflect changes in a service, product or process. Documentation created must be clear, concise, professional, and client or user-oriented documentation.
This includes proofreading and editing. Other duties include updating of weekly/monthly/quarterly reports and assisting in the creation and documentation templates, in consultation with legal and management, while maintaining strict standards and protocols for the creation of the documentation and the storing of such information, such as: version control, archiving protocol like the use of SharePoint, etc. Proficiency in the English language is required.
French proficiency is preferred.
Qualifications
What You’ll Bring:
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- At least 2-4 years of experience in technical communications, technical writing, or a related field. A degree in technical communications, technical writing, English, or a related communications field is preferred.
- Significant experience with technical communications and information-presentation techniques.
- Able to read, understand and interpret contractual language.
- Excellent interpersonal, communication, and organizational skills.
- Proficient with most or all the concepts, tools, and techniques in the following disciplines: technical communications, information presentation, general communications development and policies/processes development.
- Demonstrated ability to communicate and build relationships with individuals at all levels including senior management.
- Requires thorough knowledge of document design, page layout, audience identification, grammar, and writing styles/rules.
- Advanced experience with software packages such as: MS Office, HTML, XML, Adobe Acrobat, SharePoint.
- Demonstrated time management skills, ability to effectively multitask and handle deadline pressure.
- Exhibits a professional, positive, can-do demeanor/attitude. Attentive to detail and team dynamics.
- Capable of learning/understanding the credit industry and the environment in which TransUnion operates—some knowledge of and the ability to apply this knowledge effectively are a plus.
Role & Responsibilities
- You will be responsible for planning and developing a wide range of technical and business documents, including statements of work, proposals, service level agreements, technical specifications, and guides. You will also develop, prepare and maintain documentation pertaining to products, processes, services and other technical work. Further, the role requires you to research, review, interview and collect available technical information as basis for documentation. Create new documentation or update existing documentation as required to accurately reflect changes in a service, product or process. Documentation created must be clear, concise, professional, and client or user-oriented documentation. This includes proofreading and editing. Other duties include updating of weekly/monthly/quarterly reports and assisting in the creation and documentation templates, in consultation with legal and management, while maintaining strict standards and protocols for the creation of the documentation and the storing of such information, such as: version control, archiving protocol like the use of Sharepoint, etc. Proficiency in the English language is required. French proficiency is preferred.
What You Will Do
- Ensure customer facing business documentation aligns with existing contractual requirements.
- Responsible for creating and editing technical documentation for products and customer initiatives.
- Accurately capture technical requirements to be delivered to the customer.
- Research analyzes and document processes, software applications, regulatory information, and tools to deliver documentation that is accurate and complete.
- Uses advanced technical writing knowledge to write and maintain new/revised manuals, operational alerts, and other technical documentation including online help and documentation for the intranet.
- Document internal processes and makes recommendations to streamline procedures to reduce risk.
- Work with Subject Matter Experts to gather information, design, and write documentation such as Statements of work, proposals, technical specifications, etc.
- Consult with Sales/Product SMEs to determine best ways to meet customer needs.
- Help develop and maintain the technical communication governance policies, processes, and standards.
- Help ensure documentation is in compliance with corporate standards and established guidelines and is easily understood by the end-user.
- Participates in team meetings to obtain a comprehensive understanding of the department’s deliverables and ensure deadlines are met for all deliverables.
- Prepare and regularly update weekly/monthly/quarterly reports as requested by management.
- Perform other related duties as assigned.
Impact You’ll Make
What you will do
- Ensure customer facing business documentation aligns with existing contractual requirements.
- Responsible for creating and editing technical documentation for products and customer initiatives.
- Accurately capture technical requirements to be delivered to the customer.
- Research, analyzes and document processes, software applications, regulatory information, and tools to deliver documentation that is accurate and complete.
- Uses advanced technical writing knowledge to write and maintain new/revised manuals, operational alerts, and other technical documentation including online help and documentation for the intranet.
- Document internal processes and makes recommendations to streamline procedures to reduce risk.
- Work with Subject Matter Experts to gather information, design, and write documentation such as Statements of work, proposals, technical specifications, etc.
- Consult with Sales/Product SMEs to determine best ways to meet customer needs.
- Help develop and maintain the technical communication governance policies, processes, and standards.
- Help ensure documentation is in compliance with corporate standards and established guidelines and is easily understood by the end-user.
- Participates in team meetings to obtain a comprehensive understanding of the department’s deliverables and ensure deadlines are met for all deliverables.
- Prepare and regularly update weekly/monthly/quarterly reports as requested by management.
- Perform other related duties as assigned.
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.
