Intro:
Join our team and play a pivotal role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of legal drafting/review, customer communications, and technical support. Startupz is seeking a talented Paralegal with a passion for customer service to excel in this dynamic and multi-faceted position.
Key Responsibilities for this position:
1. Legal Drafting/Review:
- Draft legal language and agreements to meet customer requirements.
- Prepare necessary documents for review by your manager before sharing them with clients.
2. Customer Service:
- Provide prompt and accurate responses to user and lead inquiries regarding our services and Codekeeper account management.
- Ensure excellent customer experience by addressing requests efficiently.
3. Tech Setup Support:
- Assist customers in setting up connections between their source code management platforms.
- Administer and ensure proper functioning of technical setups on our end.
4. Sales Support:
- Collaborate with leads, answering their questions and guiding them through our service offerings via email and website chat.
5. Report Drafting:
- Prepare reports based on information provided by customers.
About Startupz:
We are a legaltech company that modernizes escrow services for the cloud era. Our state-of-the-art software escrow solutions eliminate third-party risks and provide peace of mind to software developers and customers. Based in the Netherlands, we embrace a remote-first approach.
What to Expect from Us:
- Engaging and supportive colleagues.
- A startup mentality with ample growth opportunities.
- Regular team activities and gatherings.
- We provide a mindful onboarding process, ensuring a smooth transition and ample learning opportunities.
About You:
We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.
Skills:
- Analytical thinking
- Attention to detail, and a proactive attitude.
- Excellent written English communication skills (comparable to a native speaker).
- Proficiency in modern web tools like Google Docs or similar platforms.
- Highly organized with a strong attention to detail.
- Comfortable adapting and multitasking in a fast-paced environment.
Experience:
- Prior experience in a customer success or similar role is preferred.
- Proficiency in drafting legal documents.
- Exposure to working with diverse companies of varying sizes and industries.
How to Apply:
Submit an application that showcases how you envision yourself in this role in your future. Address the work we do and introduce yourself as a future colleague. Please respond in Dutch or English.
