GENERAL SUMMARY:
Job Title: Medical Appointment Scheduler
Location: South Africa 100% Remote position
Duration: minimum 40hrs per week
Job Description:
Job Summary
We are seeking an experienced, motivated individual to join our company as an Appointment Scheduler. As part of our team, you schedule appointments for patients, answering patient inquiries and perform various data entry tasks necessary. We operate with a high volume of patients and patient requests, our ideal candidate has excellent phone and communication skills, as well as experience with electronic health records.
Duties and Responsibilities
· Answer telephone calls promptly to establish or confirm appointments or provide relevant information as per patient request.
· Input new patient data and retrieve data for authorized requests
· Contact insurance companies to verify relevant information
· Responsible for managing appointments for patients in terms of consultations and medical procedures.
· Required to apply their clinical knowledge in determining if appointment is consistent with the diagnosis/indications indicated by the provider.
· Expected to apply knowledge in providing accurate and detailed information to patients with respect to test preparations and also guide them on the time scheduled for their arrival or other directional information needed.
· Act as a point of contact with clinical staff, referral sources, and patients.
· Responsible for entering instructions needed for scheduling in the electronic medical record
· Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
· Responsible for collecting existing and new patient insurance information for insurance verification purpose
· Provide support in maintaining and updating patient medical records
· Responsible for entering data into various electronic systems, as well as maintaining the integrity and accuracy of the data
· Utilize appropriate schedule codes in scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot
· Confirm that patients have proper medical clearance
· Carry out pre-procedure phone calls and confirm appointment times with patients via telephone
· Ensure suitable follow-up appointments are scheduled after a procedure is scheduled
Skills
- You have a passion for, and background in, helping others
- You’re a master of the verbal and written word
- You can maintain a positive outlook while dealing with difficult scenarios
- Superior time management and prioritization skills
- A high level of efficiency and approachability
- Must act independently and be self-motivated
- Ability to take direction and work in a collaborative environment.
- Ability to multitask
- Ability to communicate Medical information with the team and customers alike
- Ability to use critical thinking and logic skills to isolate and resolve issues in a timely manner
- Shift work is a requirement.
Job Types: Full-time, Permanent
Pay: From R95.00 per hour
Expected hours: 40 per week
Application Question(s):
- willingness to work rotational shifts on a 24/7 basis
