Work from Home - Group Manager

Work from Home - Group Manager Work from Home - Group Manager
Employment term: Full-time
Annual Base Salary (ZAR): 0
Job responsibilities:
  • Understands and owns the controllable elements of service level delivery
  • Ability to use data and insights to prepare metric reviews
  • Assist and support the creation of operational plans to support peak ramp up and down within your area of control as well as readiness for your business launches
  • Acts as the operational representative for business teams to understand voice of the customer or partner in key process or policy changes
  • Builds plans to test and experiment new approaches to service delivery
  • Leads and participates in Kaizen events to improve the customer and associate experience
  • Uses data to identify areas of ongoing improvement in how service is delivered
  • Takes action on issues escalated from within the team, works with the rest of the business to bring issues to resolution
Job requirements:
  • Matric/Grade 12/NQF4 or equivalent of higher qualifications
  • Minimum 2 years’ experience in people management in Customer Service or minimum 4 years’ experience in people management in a similar role
  • Experience directly leading a team(s) of people or leading leaders who lead teams of people
  • Experience interviewing and selecting people who will maintain a high-performance bar
  • Understands how to nurture and develop leadership skills
  • Strong written, verbal and listening skills
  • Positive communicator who understands when necessary to have tough conversations
  • Knows and communicates the company’s mission, vision and strategy
  • Ability to confidently facilitate team discussions and communicate business messages
  • Maintains a high level of professionalism and approachability

Do you have outstanding team management experience within customer service? Are you capable of managing large teams? Then we have the perfect opportunity for you! Our client, one of the world’s largest eCommerce companies, is looking for a Group Manager to join their dynamic and innovative team in Cape Town, South Africa. This will be a virtual (work from home) position where you will have responsibility for up to 90 associates and direct line management of 4-6 Team Managers.

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