Job Title: Senior Client Service / Project Manager

Company: Arora Online

Location: Remote (but Cape Town-based applicants only as we have monthly in-person team-building meetings)

Duration: Permanent

Salary: R38K+ (negotiable based on experience)

About us:

We specialize in social and influencer marketing with a client-focused approach, empowering businesses to thrive digitally through strategic creativity.

Learn more about us: https://aroraonlinesa.com/

Purpose:

As a Senior Client Service & Project Manager, you will oversee project management across multiple client projects, managing client relationships and becoming a strategic partner to clients. You will support the Operations and Project Director in enhancing operational efficiency and will be responsible for client reporting.

Responsibilities:

• Manage multiple client projects, ensuring delivery within scope, budget, and timeline.
• Build strong client relationships through regular check-ins and feedback sessions.
• Monitor and adjust client work and content strategies.
• Lead client meetings and monthly reporting.
• Identify business growth opportunities with existing clients.
• Support the Operations and Project Director in improving operational efficiency.

Skills & Qualifications:

• Diploma, course, or degree in business administration, operations management, or project management.
• 4+ years of experience in a similar role.
• Proficiency in digital marketing, including social media, SEO, and web development.
• Excellent communication and collaboration skills.
• Ability to handle pressure and adapt to changing circumstances.
• Experience with the following platforms is not essential, but is a plus: Trello, Google Suite, Slack, Meta Business Suite, and Xero.

Skills & characteristics:

• Confident at presenting.
• Previous experience in business development, strategy, or consulting is required.
• The ability to adapt to changing circumstances, handle pressure, and navigate through challenges.
• Excellent communication and collaboration skills.
• Strong understanding of digital marketing strategy.
• Strong leadership and managerial mindset
• Strong organizational skills and attention to detail.

Application Process:

To apply, send your resume and cover letter to stevenaroraonline@gmail.com with the subject line “Senior Client Service / Project Manager Application.”

We look forward to welcoming you to our team!

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