At uluad we work with nonprofit organizations to help scale their revenue through “paid search” acquisition using Google Grants.

We are seeking a highly motivated and experienced Senior Account Manager & Team Lead to manage key client relationships while also leading a team of account management professionals. The primary responsibility of this role is to reduce client churn by ensuring satisfaction and loyalty across the client base. You will oversee day-to-day account operations and drive growth within your portfolio. Additionally, you will provide leadership, mentorship, and support to junior account managers, ensuring the team consistently delivers exceptional service.

Key Responsibilities:

• Client Retention and Churn Reduction:
• Actively work to reduce churn by maintaining strong client relationships and ensuring their needs are met.
• Proactively address client concerns and potential risks to maintain long-term partnerships.
• Develop and implement retention strategies to minimize client turnover.
• Client Relationship Management:
• Serve as the primary point of contact for key clients, ensuring strong relationships and consistent communication.
• Understand client goals, challenges, and industry trends to provide tailored solutions and strategies.
• Ensure that all client expectations are met or exceeded by coordinating internal teams and resources.
• Team Leadership:
• Lead and manage a team of account managers, providing mentorship, guidance, and performance feedback.
• Oversee team workload, ensuring proper resource allocation to meet client needs and deadlines.
• Foster a collaborative and high-performance work environment, encouraging team development and growth.
• Strategic Account Growth:
• Identify opportunities to expand client relationships by upselling and cross-selling additional products or services.
• Work closely with the sales and marketing teams to develop and implement strategies for account growth.
• Monitor client satisfaction and retention rates, taking proactive steps to improve them.
• Operational Excellence:
• Develop and optimize processes and procedures to improve the efficiency of account management.
• Ensure timely and accurate reporting on account performance, including metrics such as client satisfaction, revenue, and growth.
• Lead the resolution of any client-related issues or conflicts, ensuring a positive outcome for all parties.
• Collaboration:
• Work closely with internal teams, such as sales, marketing, and product development, to ensure seamless execution of client projects and initiatives.
• Act as a liaison between clients and internal departments to manage expectations and deliverables.

Qualifications:

• Bachelor’s degree in business, marketing, communications, or a related field.
• 5+ years of experience in account management, client services, or a related field, with 2+ years in a leadership role.
• Proven track record of managing client relationships, reducing churn, and driving account growth.
• Strong leadership and team management skills, with experience mentoring and developing junior team members.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and team members.
• Strong problem-solving skills and the ability to handle challenging client situations with professionalism and poise.
• Ability to manage multiple accounts and projects simultaneously in a fast-paced environment.

What We Offer:

• Work anywhere in the world.
• Competitive salary.
• A great work environment with a strong and friendly team of co-workers.
• Year-end bonus.
• Paid time off.

Perks:

• Learn & Shine: Jump in with uluad! Grab career-boosting skills, the latest tech insights, and skyrocket your confidence. No experience? No worries!
• Remote Adventures Await: Dive into our vibrant virtual world! We bond, grow, and laugh together, both online and off.
• Unleash Your Potential: At uluad, we spot stars! Fuel your passion with regular learning and growth opportunities.
• Drama-Free Zone: Step into a workspace where harmony meets ambition. We celebrate transparency, drive, and an all-welcoming spirit.

Ready to make waves? Dive in!

Job Types: Full-time, Permanent

Pay: R156,00 – R208,00 per hour

Expected hours: 40 per week