Neat Nest Cleaning Co., a growing cleaning company based in Fort Lauderdale, Florida, is seeking a highly organized, detail-oriented, and proactive Virtual Assistant/Office Manager. In this role, you will manage scheduling, handle new customer inquiries and sales, and oversee day-to-day operations to ensure our clients receive top-notch service. This is a remote role, offering the flexibility to work from home while playing a critical role in the success of our company.

Key Responsibilities:

• Scheduling & Coordination:

◦ Organize and maintain cleaning schedules for employees and clients.

◦ Coordinate staff assignments and ensure all cleaning appointments are covered.

◦ Communicate scheduling updates effectively to staff and customers.

• Customer Sales & Support:

◦ Respond to customer inquiries via phone, email, and other channels.

◦ Provide service quotes, upsell additional services, and convert leads into loyal customers.

◦ Foster positive client relationships through exceptional communication and follow-up.

• Day-to-Day Operations Management:

◦ Manage administrative tasks such as invoicing, payment tracking, and record-keeping.

◦ Monitor employee performance and ensure compliance with company standards.

◦ Address operational issues promptly and professionally.

• Process Improvement:

◦ Identify opportunities to streamline operations and enhance efficiency.

◦ Contribute to the development and improvement of company policies and procedures.

Qualifications:

• Proven experience as a Virtual Assistant, Office Manager, or similar administrative role.

• Strong organizational and time-management skills.

• Excellent verbal and written communication abilities.

• Sales experience or the ability to engage customers with a customer-focused approach.

• Proficiency in scheduling software, CRM systems, and office tools (e.g., Google Workspace, Microsoft Office).

• Tech-savvy with the ability to learn new tools and systems quickly.

• Comfortable multitasking in a fast-paced environment.

• Experience in the cleaning or service industry is a plus but not required.

What We Offer:

• Competitive pay based on experience.

• Flexible work hours.

• Remote work with the freedom to manage your schedule.

• A chance to grow with a rapidly expanding company that values your contributions.

How to Apply:

If you’re a proactive self-starter with a passion for organization and delivering excellent customer service, we’d love to hear from you! Please submit your resume along with a brief cover letter explaining why you’d be a great fit for this role.

Application Deadline: [Insert Deadline Date]

At Neat Nest Cleaning Co, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: R50,00 – R94,55 per hour

Expected hours: 40 per week

Experience:

• Sales: 2 years (Required)
• Virtual Assistant: 2 years (Required)

Expected Start Date: 2025/02/17