We are currently seeking an experienced Customer Service Representative to join our US-based team.

Responsibilities:

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation
• Passing customer feedback onto the product or sales team to improve the organisation’s offerings

Requirements:

• Excellent interpersonal and active listening skills
• Clear communication skills and a strong command of the English language
• Strong attention to detail
• Working knowledge of customer relationship management (CRM) tools
• Ability to work well in a team
• Multitasking skills and good organisational abilities
• Ability to work calmly under high-stress situations

Required skills and qualifications

• 2+ years of experience in customer service or similar
• Fluent professional English

Job Type: Full-time

Pay: R8 000,00 – R15 000,00 per month

Language:

• English (Required)