Do you have a passion for understanding customer needs and translating them into actionable insights? Are you a data whiz with a knack for storytelling? If so, we want to hear from you!

Location: Remote

About Us: We are looking for a talented freelance Data Analyst to join our team and play a crucial role in shaping our clients’ customer experience (CX) strategies.

In this dynamic role, you’ll be our customer experience (CX) rockstar, wielding the power of data to:

  • Craft Compelling Customer Personas: Become a data detective, using a blend of CRM data, social listening tools (bonus points!), unstructured sources, and internal surveys to build rich personas for our clients.
  • Survey Like a Pro: Design and deploy impactful surveys across various platforms. Gather both quantitative and qualitative customer feedback using your survey mastery to truly understand the wants and needs of our clients’ customers.
  • Master the Art of Social Listening: Dive deep into social media conversations to uncover customer sentiment and identify emerging trends.
  • Conduct Insightful Customer Interviews: Plan and conduct qualitative interviews, uncovering deeper customer motivations and pain points.
  • Map the Digital Customer Journey: Analyse customer touchpoints across all digital channels. Identify areas for improvement and optimise the entire customer experience for maximum satisfaction.
  • Build JTBD Frameworks: Develop frameworks that define the “Jobs To Be Done” by our clients’ customers. Understand the functional and emotional needs driving their interactions with products or services.
  • Visualise Customer Journeys: Turn complex data into clear, compelling visuals. Create customer journey maps that highlight key touchpoints and guide strategic decision-making.

You’ll thrive if you have:

  • A Bachelor’s degree in Data Analysis, Statistics, Marketing, or equivalent experience.
  • 2+ years of experience in data analysis, preferably focused on customer experience.
  • Strong analytical skills with proficiency in statistical analysis tools.
  • Experience with CRM systems and survey platforms.
  • Excellent communication and storytelling abilities.
  • A knack for translating complex data into actionable insights.
  • Strong collaboration skills.

Bonus points for experience with:

  • Social listening tools (e.g., Brandwatch, Sprout Social)
  • Customer Data Platform (CDP) platforms like Bloomreach
  • Email marketing platforms like Klaviyo

Why Join Us?

  • Make a real impact on our clients’ CX strategies and shape the future of their customer experience.
  • Work in a fast-paced, dynamic environment with a talented and passionate team.
  • Enjoy competitive project-based compensation.

PLEASE NOTE: Do not apply if you have a full-time job. We need someone that can attend customer meetings during the day – so this job cannot be done after hours.

Unstructured is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.