Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate.

About The Role

We’re looking for a highly experienced E-Commerce/Shopify Manager with exceptional operations and admin experience, organizational skills, attention to detail, and Shopify expertise. You’ll be responsible for minimizing operational load on your client, managing all things Shopify, and presenting research to internal teams. To succeed in this role, you *must* have deep experience with assisting in the e-commerce operations of an e-commerce/Shopify brand.

Key Responsibilities

• Support the eCommerce Director in daily operations, including order processing, inventory management, product tagging, and customer service to ensure a seamless online shopping experience
• Oversee product listings, prices, and promotions, ensuring accuracy and consistency across various online platforms
• Prepare regular reports on eCommerce performance, including sales, traffic, and conversion rates
• Collaborate with the eCommerce Director to develop and execute digital marketing and advertising strategies to drive traffic, increase sales, and grow the customer base
• Work to improve customer satisfaction by addressing inquiries, resolving issues, and providing timely responses to customer feedback
• Monitor website performance, troubleshoot issues, and collaborate with developers to maintain an efficient and user-friendly website
• Present decks or other presentations to internal team members in a clear and concise manner
• Perform ad hoc administrative, business operations, and special project tasks as needed

Qualifications

• Bachelor’s degree in a relevant field
• MUST-HAVE: 3+ years in a operational/admin role for an e-commerce/Shopify brand
• Professional fluency in English with top-tier written, reading, and speaking skills
• Outstanding project management, organizational and problem-solving skills, and attention to detail
• Permanent access to a computer with reliable and high-speed Internet connection
• Ability to work in any US time zone, Monday to Friday (40 hours per week)
• Previous experience working the overnight/graveyard shift
• Nice-to-have: experience with Gmail, Slack, Microsoft Excel, and other e-commerce tools/platforms like Amazon, Walmart, and Instacart

Benefits

• Competitive pay, always in US dollars
• Work remotely from the comfort of your home
• Health & wellness benefit
• Paid holidays and time off
• Performance and referral bonuses
• Global exposure to the world’s best companies