Description

At OMG, we are proud to be Australia’s largest independent digital marketing agency, helping over 1,000 businesses thrive since our establishment in 2012. With a team of 200+ certified Growth Gurus, we specialize in SEO, PPC, and social advertising, delivering data-driven strategies that transform online presences. Our commitment to research and development ensures we stay at the forefront of the industry, earning us recognition as Australia’s best-rated and most revered marketing agency. We thrive on collaboration and a growth mindset, focusing not just on technology but on actionable results that drive success for our clients. We take pride in our ability to deliver exceptional outcomes, consistently reinforcing our reputation as Australia’s first-choice agency for digital marketing solutions.

We’re seeking a skilled and communicative Access and Onboarding Manager to join our team. You’ll work closely with clients, as well as our Account Management Team. You’ll act as the primary point of contact, onboarding new clients, ensuring client satisfaction, identifying growth opportunities, and delivering tailored solutions to meet client needs.

The Perks:

• Remote Work
• Engage in ongoing career development and specialised training.
• An organisation that embraces employee well-being, diversity & inclusion, and experiences.

The Role and Responsibilities:

• We are in the lookout in South Africa for our next superstar guru to join Account Management as our Access & Onboarding Manager, where you will be responsible for account onboarding and quality specialist, with an aim of onboarding clients as quickly and efficiently as possible and ensuring their accounts on various platforms are optimally configured. As the first point of contact for new clients, responsible for setting the gold standard of onboarding communication for new clients. Other responsibilities include:
• Help new clients grant all applicable accesses to their accounts (e.g. Google Ads, Meta, Google Search Console, Google My Business) within 48 hours of a deal being signed. This may include handling client meetings (screenshare); dealing with platform support (e.g. Facebook Support, Google Ads Support) as required; client communications around on-site properties and accounts.
• Update internal database with account IDs and onboarding completion statuses as access is granted.
• Ensure client accounts, cross-platform, are configured correctly and at or above standard, with checklists for each platform to optimise setup and increase performance.
• Provide weekly reports on client onboarding status and progress.
• Managing quarterly client feedback communications.

Job Requirements:

• Bachelor’s Degree related to Computer Science, Marketing, Communications, or Business
• Experience working within an agency environment
• Customer Service / Account Management experience
• Junior developer
• Google Suite experience
• High-level written and verbal communication skills
• Ability to work independently and proactively
• High level of attention to detail
• Ability to follow process and procedure while actively looking to improve both
• Excellent client management skills

Things to note:

• This position will be trained by the Analytics Manager and experienced Activations Specialist
• This position will reside within the Account Management team
• Candidate is to be based in South Africa
• Working hours will be AEST (Australian Eastern Standard Time) or equivalent to 1AM-9AM (South African Standard Time)

Our Commitment to You

• We believe that happy employees create a thriving culture. Our focus on employee development and well-being is paramount. Our diverse team represents a wide range of backgrounds, ensuring an inclusive workplace.
• Join us in shaping the future of marketing excellence. Elevate your career and make a real impact within our award-winning agency.
• OMG is an equal opportunity employer committed to diversity and inclusion.

More on our Unique Culture

• At OMG, we blend the benefits of being the largest independent agency in Australia with a close-knit, family-like atmosphere. Despite our rapid growth and extensive reach, we prioritise maintaining a culture where everyone feels valued and connected.
• Positive Atmosphere: We believe that a smile goes a long way. Our vibrant office is filled with energy and positivity, making it a place where people love to come to work. Regular team events and social gatherings enhance our sense of community and camaraderie.
• Supportive Environment: Our team is characterized by a spirit of collaboration; everyone is always willing to lend a hand or share insights. This supportive dynamic fosters creativity and innovation, allowing ideas to flourish.
• Growth Mindset: While we’re proud of our accomplishments, we’re also committed to continuous learning. Our culture encourages personal and professional development, allowing team members to thrive and advance in their careers
• Join us to experience a workplace that feels like family, where your contributions are celebrated, and every day is filled with opportunities to learn, grow, and succeed together.