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Talent Sam
Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.
Who are we looking for:
This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.
As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.
This role requires a high amount of problem-solving skills and independence.
What you will be responsible for:
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Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
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Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
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Engaging with new leads and users as part of their onboarding process.
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Contributing to the Help Center by creating helpful articles and resources.
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Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.
Job requirements
Requirements:
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Exceptional English speaking and writing skills.
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Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
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Proactive team player who can multi-task independently under pressure.
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Fast learner, tech orientation, comfortable working with digital tools.
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Excellent communication and problem-solving skills
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Customer service/facing experience – a significant advantage
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Experience in ecommerce/B2B – an advantage.
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