We’re looking for a Customer Service & Sales Support Specialist based in South Africa to join a UK-based business remotely.

This is a full-time role focused on sales admin, customer service, and order processing, ensuring seamless communication with suppliers and customers. The role requires working Monday to Friday, 9am-5pm GMT(including daylight saving adjustments).

Responsibilities

• Processing orders and managing purchase orders (training provided)
• Updating order statuses and handling customer inquiries (quotes, lead times, etc.)
• Managing inbound and outbound calls using RingCentral (softphone application)
• Registering new customers and updating internal systems
• Following up with suppliers to ensure smooth order fulfilment

Requirements

• At least two years of experience in customer service, sales support, or admin
• Experience working with UK clients (call centres, sales support, or direct client interaction)
• Excellent spoken and written English
• Strong, stable Wi-Fi and backup for load shedding
• A proactive approach and willingness to learn

Key Skills

• Customer service and sales administration
• Order processing and email management
• CRM/order management systems (experience in any system is beneficial)
• Strong attention to detail and organisational skills

This is an opportunity to work remotely while being a key part of an established and growing business.

Job Type: Full-time

Pay: R10 000,00 – R12 000,00 per month

Application Question(s):

• Have you worked with UK-based clients before?
• Do you have a strong and stable Wi-Fi connection, and backup power or protection against load shedding?
• Have you handled inbound and outbound customer calls in a previous role?
• Are you comfortable working Monday to Friday, 9am-5pm GMT, including daylight savings time?

Experience:

• customer service or sales support role: 2 years (Required)

Work Location: In person

Application Deadline: 2025/03/17