Remote Customer Service Representative

Location: Remote (SA time 3pm – 11pm)

Working Hours: Monday – Friday, 8 hours/day

Client: USA-based

Key Responsibilities:

• Handle tenant calls and emails, providing prompt and effective responses.
• Coordinate with building superintendents to address maintenance and repair requests.
• Assist the property manager with various administrative tasks.
• Maintain accurate records of tenant interactions and follow up on outstanding issues.
• Provide exceptional customer service to ensure tenant satisfaction.

Requirements:

• Must have own laptop and stable WiFi connection.
• Backup power solution for load shedding scenarios.
• Tech-savvy and able to adapt quickly to new software.
• Ability to work in a fast-paced environment.
• Minimum of 3 years of experience in customer service, preferably in property management.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.

Join our team and contribute to a dynamic and growing organization while working remotely!

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