At One Janitorial, we are driven by our core values: Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility. We are seeking a dynamic and experienced Call Centre Manager to lead our outbound sales team. If you have a passion for managing and training sales teams, this is a fantastic opportunity to join a growing company with a professional and energetic culture.

Key Responsibilities:

• Lead and manage a team of outbound sales agents.
• Ensure 130+ outbound calls are made daily by each team.
• Develop and implement strategies to meet sales targets and generate new business opportunities.
• Train and coach team members to improve performance and achieve results.
• Monitor call centre metrics and KPIs to maintain high standards of performance.
• Collaborate with leadership to optimize outbound sales processes and improve efficiency.

Requirements:

• Proven experience in managing and training call centre employees focused on outbound sales.
• Excellent communication and leadership skills.
• Strong familiarity with CRM systems (experience with HubSpot is a plus).
• Ability to foster a results-driven and energetic team culture.
• Must have 9 out of 10 English proficiency (written and spoken).
• Experience in outbound sales, with a focus on lead generation and setting appointments.
• Ability to work remotely in a quiet environment, with a reliable computer (4 GB of RAM), high-speed internet, and a quality microphone headset.

Perks:

• Competitive base salary plus commission incentives
• A supportive work environment with opportunities for growth.
• Flexible remote work arrangement, allowing you to maintain a work-life balance.

Job Type: Full-time

Pay: R21 000,00 – R30 000,00 per month