Fully Remote (South Africa Applicants Only)Company: UK-Based Franchise Management Company Salary: R6500

Working Hours: UK time zoneKey

Responsibilities:

• Daily Operations and Franchisee Support Co Ordinator
• Manage daily operations for smooth processes
• Oversee routine tasks and troubleshoot issues
• Provide franchisee support via dedicated support desk
• Act as intermediary between franchisees and franchisor
• Facilitate clear communication and implement directives
• Integrate with the internal team, aligning with company culture and goals
• Provide weekly, monthly, and quarterly reports
• Ensure transparency through CRM system and capture all the details
• Conduct quarterly online audits Conduct or co-ordinate monthly training sessions
• Laise with Marketing team to create training resources Organise ,
• Review and improve processes and systems for efficiency
• Manage queries and issues through CRM system
• Ensure timely resolution and provide real-time visibility
• Manage and attend monthly one-on-one sessions with franchisees
• Conduct weekly HQ meetings for alignment
• Requirements:Proven project management experience of at least 2 years
• Ability to work remotely and manage time effectively
• Experience in a fast-paced, high-pressure environment
• Strong communication and interpersonal skills
• Proactive and go-getter attitude
• Familiarity with CRM systems

How to Apply: Email CV and cover letter to aamena@groeglobal.com with the subject line “Administrative Project Coordinator”.