This position is open in South Africa
Role: Account Manager – Full-time (Remote)
Hours: 09:00am – 5:00pm AEST – Time zone in Sydney NSW, Australia (GMT+10)
Salary: $2000 AUD per month (depending on experience)

Scope of the Role:
Our client is seeking an experienced Account Manager with a strong background in promotions and expertise in CommonSKU. You’ll play a crucial role in managing client relationships, overseeing promotional campaigns, and ensuring exceptional service delivery.

Key Responsibilities:

• Daily meeting with the team.
• When you learn anything new, write a procedure / system and keep up to date.
• Work with manager to help document systems and procedures in One Note and/or Commonsku.
• Create manual invoices for clients that require purchases made outside branded merchandise
• Manage client accounts and maintain strong relationships.
• Develop and execute promotional strategies using CommonSKU.
• Collaborate with internal teams to deliver high-quality promotional products.
• Manage sales data, pipeline progress, and key performance indicators, providing routine reports.
• Assist in creating sales presentations and proposals for prospective clients.
• Coordinate order management and ensure accurate record-keeping in CRM systems.
• Maintain positive customer relations by handling support needs promptly.
• Create annual account management plans for Top 10 clients & research the web to find out current information.
• Create list of Email Blast Topics and keep up to date monthly.
• Send emails to clients to see if they’d like to place a repeat order 1 year after order placed.
• Ask questions if you don’t know the answer via Teams.
• Create mock ups in PowerPoint or Canva to show client’s how their logo may look on a product.

Requirements:

• 3-5 years proven experience as an Account Manager in the promotional products industry.
• High proficiency in CommonSKU; utilising the software for 12 months or more (non-negotiable).
• Proficiency in CRM platforms such as ESP, Sage, and HubSpot.
• Strong communication and project management skills.
• Proficient in English
• Excellent verbal and written communication skills for engaging with clients, suppliers and internal teams.
• Understanding of promotional products, sourcing, and industry trends.
• Strong organisational skills and meticulous attention to detail, ensuring quality control and adherence to client requirements.
• Experience in managing client budgets, providing cost-effective solutions without compromising quality.
• Experience in organising client communications, managing inquiries, and prioritising messages.
• Ability to generate reports, analyse sales data, and present key insights to stakeholders.
• Strong problem-solving skills with a focus on resolving customer complaints professionally.

Benefits:

• A vibrant and idea-driven work culture.
• Clear pathways for professional growth and advancement.
• An opportunity to be part of a team that emphasises integrity, innovation, and teamwork.
• Competitive fixed salary
• Flexible working arrangements (remote

About the Company:
Our client specialises in importing and distributing promotional merchandise, including corporate gifts, clothing, and uniforms. Their professional and reliable team is dedicated to exceptional customer service, building long-term relationships with clients of all sizes. With over 20 years of industry experience, our client prides themselves on their meticulous quality control, competitive pricing, and commitment to providing innovative, high-quality promotional products that enhance brand visibility and customer loyalty.

Disclaimer:
The salary for this position is based on location and experience and may vary accordingly. Please note that the listed salary range is in Australian Dollars (AUD) and the working hours are based on Australian Eastern Standard Time (AEST).
By applying, you acknowledge this is an independent contractor role, and you will be responsible for your own tax obligations under South African tax laws should you be placed successfully.