Position Type: Full-Time, Remote
Working Hours: EST

About the Role:
Pavago is seeking a highly organized and customer-focused Account Executive to join our client’s team. This role is key in maintaining strong customer relationships, ensuring clients are fully supported, and driving customer success with the application. The ideal candidate is empathetic, proactive, and detail-oriented, capable of managing customer accounts and ensuring their satisfaction.

Key Responsibilities:

• Customer Relationship Management: Serve as the main point of contact for customers, ensuring they receive exceptional service and support throughout their journey.
• Onboarding & Training: Facilitate customer onboarding, ensuring they are fully trained and equipped to use the application effectively.
• Account Ownership: Take full ownership of assigned customer accounts, monitoring usage, providing guidance, and addressing issues to ensure customer success.
• Regular Check-ins: Conduct monthly or quarterly check-ins with clients to ensure satisfaction, identify challenges, and reduce churn.
• Internal Advocacy: Be the customer’s voice within the company, representing their needs and ensuring internal alignment to meet those needs.
• Reporting & Documentation: Maintain accurate and up-to-date records of customer interactions and feedback.

Required Skills & Experience:

• Experience: 3-4 years in customer success, account management, or a similar customer-facing role.
• Technical Proficiency: Proficient with CRM tools and internal software systems.
• Communication Skills: Excellent verbal and written communication skills, with a focus on customer interaction.
• Empathy & Attention to Detail: Strong ability to understand customer needs and provide tailored solutions.
• Problem-Solving: Proactive in identifying and resolving customer challenges to maintain high satisfaction.

What Makes You a Perfect Fit?

• Passionate: You are passionate about helping customers succeed and thrive.
• Detail Oriented: You excel in a detail-oriented role and are adept at managing multiple accounts simultaneously.
• Result Driven: You can balance both empathetic customer support with a results-driven approach.
• Strong Communicator: You are a strong communicator and advocate for customer needs within the company.

What Does a Typical Day Look Like?
Your day will involve managing customer accounts, performing check-ins, addressing issues, and providing training. You will spend 3-4 hours ensuring customers are successfully using the application and 2-3 hours advocating for customer needs internally and updating records.

Interview Process:

• Initial Phone Call: Discuss your customer success experience and alignment with the role.
• Video Interview: A deeper dive into your customer management approach and problem-solving abilities.
• Final Interview: Meet with our client to ensure mutual fit.
• Background Check: Verify references and prior work experience.

Ready to Apply?
If you are passionate about customer success and want to make a real impact on client satisfaction, we want to hear from you!