Job Description
This is a remote position.
Main Accountabilities…
MUST BE BASED IN SOUTH AFRICA
● Respond to customers via email and social media channels.
● Acknowledge and resolve customer issues with the least amount of disruption as
possible.
● Offer pre and post purchase information and support to our customers.
● Be a specialist of our current and upcoming products to advise and hype
customers.
● Ensure that the customer has an awesome experience, every time.
● Identify potential issues with the product from customer feedback and report this
as necessary.
Requirements
You have…
● Customer Service experience.
EXPERIENCE WITH SHOPIFY MUST HAVE
● Worked in a fast paced customer response team
You might have…
● Experience with Gorgias or any other customer service Helpdesk.
KEY SKILLS
● Outstanding customer service skills – you are naturally customer focused.
● You can think outside of the box – we go against the norms and every person
that you communicate with is individual. There isn’t always a “one size fits all”
answer.
● You are empathetic and able to put yourself in the customer’s shoes.
● Love ownership, you own the problem along with the solution and will always
endeavour to resolve any issues that they have with our products or service as
swiftly and smoothly as possible.
● The ability to diffuse a situation – turn a negative review into a positive through a
great customer experience.
● Drive and determination to do what is right but always following process.
● Excellent written communication.
