Customer Service

Customer Service Jobs

Customer Support Agent (Shopify Experience)

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Job Description This is a remote position. Main Accountabilities… MUST BE BASED IN SOUTH AFRICA  ● Respond to customers via email and social media channels. ● Acknowledge and resolve customer issues with the least amount of disruption as possible. ● Offer pre and post purchase information and support to our customers. ● Be a specialist of our current and upcoming products to advise and hype customers. ● Ensure that the customer has an awesome experience, every time. ● Identify potential issues with the product from customer feedback and report this as necessary. Requirements You have… ● Customer Service experience.  EXPERIENCE WITH SHOPIFY MUST HAVE  ● Worked in a fast paced customer response team You might have… ● Experience with Gorgias or any other customer service Helpdesk. KEY SKILLS ● Outstanding customer service skills – you are naturally customer focused. ● You can think outside of the box – we go against the norms and every person that you communicate with is individual. There isn’t always a “one size fits all” answer. ● You are empathetic and able to put yourself in the customer’s shoes. ● Love ownership, you own the problem along with the solution and will always endeavour to resolve any issues that they have with our products or service as swiftly and smoothly as possible. ● The ability to diffuse a situation – turn a negative review into a positive through a great customer experience. ● Drive and determination to do what is right but always following process. ● Excellent written communication.

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Travel Coordinator

Admin/ Assistant / VA, All Jobs, Customer Service, Industry-Specific, Worldwide Jobs /

Pay R29 690 – R40 820 a month Job type Full-time – Remote IWILLGOTRAVEL is a premier luxury lifestyle travel and concierge company that is dedicated to creating unforgettable and once-in-a-lifetime travel experiences. With a passionate commitment to extraordinary service, they have rapidly become the top choice for discerning travelers, including families, honeymooners, retirees, and empty nesters, who seek hassle-free vacations meticulously planned by a well-traveled expert. At IWILLGOTRAVEL, they understand that travel is not just a means of transportation; it is a transformative journey that leaves a lasting impact on individuals. That’s why they go above and beyond to ensure that every detail is perfect, offering high-touch service that exceeds expectations. From immediate response times to catering to specific needs and wishes, their approach sets them apart from others in the industry. Based in Houston, IWILLGOTRAVEL serves clients across the United States and around the globe. Their dedication to exceptional service and unwavering commitment to client satisfaction have earned them a reputation built on word-of-mouth referrals and repeat business.Join IWILLGOTRAVEL and be a part of an environment that thrives on delivering excellence in the luxury travel industry. As a Travel Coordinator at IWILLGOTRAVEL, you will play a pivotal role in ensuring seamless travel experiences for our esteemed clients while having the chance to continuously learn under the mentorship of the CEO, Will. In this role, you will be: During the onboarding process, you will be provided with all of the necessary training materials that would equip you for smooth adaptation and enable you to hit the ground running. This is a full-time position with working hours from 12 PM to 9 PM CET, Monday to Thursday, and an earlier finish on Fridays. You will report directly to the CEO, assisting him in managing his calendar and providing essential support for the travel planning process. To excel in this role, you need to have: What’s in it for you? *Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor. Job Type: Full-time Salary: R29,690.00 – R40,820.00 per month Experience:

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Head of Customer Experience (Remote/Hybrid)

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The main purpose of this role is to manage the business relationship with our customers, solving lasting customer problems, building a long-term competitive advantage, retaining loyal customers, creating a strategy to increase profitability and providing a comprehensive customer perspective for executive decisions to increase the lifetime value and profitability of our customers. As Head of Customer Experience you will be responsible for developing and implementing a customer-centric strategy that enhances the customer experience across all touchpoints. You will lead the Customer Experience team and work closely with other departments to create a seamless, consistent, and exceptional customer experience. As Head of Customer Experience you will champion customer advocacy and continuously improve the customer experience by analysing customer feedback and data, developing customer insights, and implementing effective customer service solutions. QUALIFICATIONS: Grade 12 or equivalent (Essential)Relevant tertiary qualification in Marketing/IMM/Business Management/Humanities (Essential)Prince/ PMP qualification (Desirable)Master of Business Administration (Desirable) EXPERIENCE:  Experience in project management, with a minimum of 5 years in a senior management role.Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management.Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management.Track record of customer-centric decision-making.Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems.An understanding of design thinking methodologies and its application to UX/CX.Experience or qualifications in Agile would be a plus.Fintech, Insurance, Sales and Marketing Experience. JOB RELATED KNOWLEDGE & SKILLS Communication (Written and Verbal) SkillsComputer skills in Microsoft OfficePresentation skillsProject Management Detail consciousnessTeam ManagementBusiness Partnering & CollaborationResearch & Data AnalyticsAdvanced ExcelBudget ManagementCustomer RelationshipInterpersonal & Networking skillsLeadership skillsCoaching and mentoring skills

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Events and Reservations Coordinator – Wander

Admin/ Assistant / VA, All Jobs, Customer Service, Worldwide Jobs /

Full-time – Remote $20,000 We are currently seeking a dynamic and versatile individual to join our team in the combined role of Reservationist and Event Coordinator. This unique position involves managing reservations for our short-term rental properties for individual stays as well as booking events to ensure memorable experiences for our guests. This is an exciting opportunity to join a fast-paced team at a rapidly-developing company that will give you visibility into some of the most beautiful locations in the US. Responsibilities: Qualifications: Preferred Qualifications: Compensation: US Based Offshore Location: South Africa or Remote US Type: Full time

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Call Centre Manager

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R1 400 000 a year Remote *Experienced Call Centre Manager* Work from anywhere (remotely) Opportunity to join a global company; seeking a dynamic character who is an expert at optimizing productivity within a diverse team of various cultures. R1.4 million per annum Spec: Requirements: To apply, send full CV + photo + references HOSPITALITY PLACEMENTS Integrity. Professionalism. Service. Please note that due to high application volumes, we regret that only shortlisted applicants will be contacted.Report job

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Customer Support Representative – Talent Shore

Admin/ Assistant / VA, All Jobs, Customer Service, Worldwide Jobs /

This is a remote position. Main Accountabilities… MUST BE BASED IN SOUTH AFRICA possible. customers. as necessary. Requirements You have… You might have… KEY SKILLS answer. endeavour to resolve any issues that they have with our products or service as swiftly and smoothly as possible. great customer experience.

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Technical Support Agent (Fully Remote)- job post

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WebAfrica R72 000 a year – Full-time Remote Intro How often have you called in and spoken to a support agent and thought, “Wow, they were helpful” and this person made your day? Do you have what it takes to BE one of these awesome individuals? Now is your chance! Webafrica is in search of a spunky, left-of-centre individual that is clued up on connectivity, the internet and is also able to provide phenomenal customer service. Note, there is obviously the aspect of billing customers when they make use of a service so you would need to know about this as well. So, if getting customers connected to the World Wide Web is your thing and high levels of service is your passion, get in touch with us! Send us your deets so we can meet! You will be expected to troubleshoot and resolve issues with services such as but not limited to: Fibre and VoIP Requirements Minimum Requirements: Ideal Requirements Desired Skills: What you will be doing: Benefits Our benefits are second to none – the icing on the Webafrica culture cake: THE CHERRY ON TOP!!! Webafrica rewards stellar performance!

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Research Assistant- job post

Admin/ Assistant / VA, All Jobs, Customer Service /

C&T Investing LLC R95 an hour  Part-time Job Overview: We are a US based company that does appraisal work in Hawaii. Hours are Monday through Friday 6PM to 1AM South Africa Time. The hours are firmly set, as they are the hours which clients and governments in the US will be open. Join our team as an Appraisal Research Assistant, where your primary role will be to engage in detailed research through friendly and professional phone interactions. This position is perfect for individuals who are not only comfortable with but also enjoy calling and talking to strangers. We value a warm, empathetic personality, and the ability to put people at ease while gathering important information. Key Responsibilities: Engaging Phone Communication: Be the warm voice of our company, making regular calls to government agencies, real estate agents, and property owners. Establish a rapport with each contact, ensuring a pleasant and productive conversation. Detailed Information Gathering: Diligently collect and verify essential data over the phone, focusing on property transaction details, zoning regulations, and utilities. Maintain a gentle yet focused approach to ensure accuracy and completeness of information. Building Relationships: Use your naturally friendly demeanor to build and maintain positive relationships with clients and external contacts. Provide a reassuring presence to clients, addressing their inquiries with a calm and informative approach. Data Management and Reporting: Carefully input verified data into our system, paying attention to detail and accuracy. Assist in crafting comprehensive appraisal reports, contributing your findings in a clear and organized manner. Qualifications: a degree in a relevant field is a plus. (Finance, Real Estate, Marketing, etc.) Experience in a role requiring extensive phone communication is highly desired. Innate ability to converse comfortably and warmly with a diverse range of individuals. Basic computer operations and data entry is a must. Exceptional organizational skills and a methodical approach to tasks. Work Environment: This role is entirely remote, You will need a dedicated space in which it will be quiet at all times for making phone calls. Salary: R95 per hour Expected hours: 25 – 40 per week Job Type: Part-time Pay: R95.00 per hour Expected hours: 25 – 40 per weekReport job

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Customer Service Assistant- Kanvas Medical Group

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R10 000 – R14 000 a month Remote Full-time About the Role: We are a UK-based company seeking a dedicated and detail-oriented Remote Customer Service Operative to join our team. This role is perfect for someone with a passion for customer service and excellent organizational skills. As a remote worker, you will be the primary point of contact for our clients, responsible for scheduling and managing appointments for our training days. Key Responsibilities: Requirements: What We Offer: How to Apply: If you have a flair for customer service and are looking for a dynamic remote role, we encourage you to apply. Please submit your CV and a cover letter explaining why you are the ideal candidate for this position. Job Type: Full-time Salary: R10,000.00 – R14,000.00 per month Education: Experience:

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Full-Time Remote Reservationist- Wander

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Job details Job type Full-time Wander is a growing fast-paced startup, hiring a full-time Reservationist. You will work remotely, handling booking inquiries and supporting guests staying at luxury vacation rentals across the United States. You will be part of the Guest Experience team, which is a close-knit bubbly team within Wander. We work hard and often contribute to various side projects within Wander, which will be discussed with your manager. We value kindness, empathy, and love tackling new challenges. We’d love for you to apply if you think you’d be a good fit! Requirements: Day-to-day will consist of: About Wander: Wander owns the demand, booking, smart home technology, home management, and the homes themselves, creating an unmatched guest experience. Our mission is to help people find their happy place. Our vision is to create the infrastructure for people to experience the world. We are backed by legendary investors and have a team of experienced startup operators. We are a tight-knit team with a strong work ethic with a common goal of building a lasting company. Compensation: 20K USD per year

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