R300,000 – R400,000 About Sim Scale is an engineering simulation platform that is revolutionizing the way engineers, designers, scientists, and architects design products. The Sim Scale platform is accessible completely via a web browser, with an easy-to-use interface which supports numerous simulation types including Structural Mechanics, Fluid Dynamics and Thermodynamics. By harnessing the power of the cloud for simulation, Sim Scale eliminates the hurdles that accompany traditional simulation tools: high installation costs, licensing fees, deployment of high-performance computing hardware, mandatory updates, and maintenance. Users always have the latest version of Sim Scale. For our Customer Success team within the EMEA region, we are looking for a committed, energetic and entrepreneurial Customer Success Manager (m/f/d) to make Sim Scale’s customers successful. The Customer Success team at Sim Scale empowers customers to solve real engineering problems and makes high-fidelity engineering simulation accessible to everyone, everywhere, at any time, and scale. We work collaboratively with our customers to ensure their success with Sim Scale and help them to create world-class products by leveraging CAE in the cloud. In this quota-carrying role, you will support Sim Scale’s customers as a technical specialist and communication expert. You will own the onboarding, adoption, training, retention, renewal and expansion business of existing customers within the EMEA region. You will play an advisory role to our customers, build and nurture long-term strategic relationships and ensure optimal customer experience. You’ll be the technical customer advocate internally, and have the opportunity to work closely with Sales, Product Management and Engineering teams to influence the product features based on customer feedback. Your Opportunity What we expect from you What you can expect from us Diversity, Equity and Inclusion at Sim Scale