Starting Pay: $80-120K/year for Advanced and Senior level, $60-70K/year for Mid-level
(Remote, Full-Time, Anywhere in the World)
- Role of Business Process Analyst in ESA
Your Key Purpose: The key purpose of your role is to make the improvements, and with them the results for our clients, happen. You will input your expertise into defining client improvements projects for new and existing clients, and then you will drive those projects through all of the above process. You will then measure and assess the success of those projects, and start the cycle again.
Your Key Area of Expertise and Responsibility Ownership:
You will be:- Owning responsibility for improvements projects from conceptualization through full implementation to recommendation of next step improvements
- Investigating our clients’ businesses, operations in them, needs, situations, and objectives
- Identifying underlying problems and root causes in business processes and operations
- Identifying the best business solutions
- Managing the technical delivery with the responsible experts within our team
- Planning and executing full implementation of the solutions
- Monitoring, assessing and measuring the success of improvements and system solutions
- Identifying and recommending further improvement needs, opportunities and priorities in our clients’ businesses
You will NOT be:- Taking technical requirements from clients and passing them on to developers
- Making technical design or development decisions alone
- Writing code or building any tech yourself
- Attending meetings that could have been an email
- Asked to perform any time-wasting activities that don’t help you and our business achieve our goals
Key Objective: Your ultimate deliverable will be the effectively improved state of the client’s business, done through our methodology.
In practice you will:- Carry our truthful, complete, and thorough analysis of our clients’ business situations, investigating every relevant detail of their day to day operations, rigorously evaluate all the circumstances and ensure that you understand why things happen the way they do;
- Carry out complete evaluations of businesses and situations, unpack the causes of problems and inefficiencies, and recommend business solutions that consider all the circumstances, are based on facts, and will deliver the best possible results to our client, in line with both their problems and their goals
- Exercise practical awareness in your solutions and business improvement proposals, making sure that what you propose will be practically implementable and will bring the intended result in the given situation;
- Carry out your analysis, evaluation, modeling and planning with a high degree of precision and attention to detail;
- Make all decisions with full awareness of and in line with business strategies, cause-effect relationships, and a clear management of dependencies and risks
- Methodically oversee and manage the technical delivery of all system solutions and automations in your solution
- Smoothly and attentively manage implementation of your projects into our client’s business with the least amount of disruption possible
- Exercise rigorous and critical evaluation to validate and confirm the value of every solution that has been delivered to a client and to identify further improvements or changes required to the solution
- Exercise critical evaluation and thinking at all times with regards to your own work and the work of other people who you will either review or peer-review;
- Communicate in effective and clear ways that will ensure that the result will be effectively accomplished not only by you but also by other members of the team in such a way that the project overall succeeds.
- Prioritize your projects and assignments in line with ESA’s business and client strategy at all times
- Proactively seek for help or resources to support your decision making in and across client or internal projects
- Focus on results in your conduct and thinking in all aspects of your work
- Continuously look for ways to improve your own work as well as our methodology
Ultimately, you will work with a lot of independence. You will be trusted to figure out what exactly you need to do to accomplish the necessary results.
We don’t have all kinds of mandatory reports, spreadsheets, presentations, meetings, or the like – you are generally free to decide how you structure your work.
Your performance won’t be evaluated and judged for the activities you perform, but for the results you deliver. - Expectations
With our total commitment to deliver results for our clients, we must run a tight ship. This means that we need every single member of our team to have these standards:
- Understand that an activity by itself is useless unless it produces a useful outcome;
- Be ready to self-organize and self-manage and make own decisions about what to do in order to deliver the result;
- Be ready to proactively seek for opportunities to improve your own skills and knowledge and seek for help within the business for any project as required
- Be willing to re-examine approaches, solutions and methods when results suggest that current approaches aren’t working;
- Be willing to endure hard work and temporary discomfort to achieve success;
- Approach matters rigorously and analytically and with a strong focus on achievement of results;
- Act on the above
To be successful in our team in this role, you will need the below skills and abilities:- Strong logical, numerical, and data analytics skills to understand business performance before and after a project;
- Analytical skills to discern confusing information, separate reality from perception, and process large amount of information while maintaining rigorous analysis;
- Ability to assess, understand, and create complex strategies
- Ability to effectively connect, understand and switch between details and big picture with no logical inconsistencies
- Ability to conceptualize and simulate business processes in a way that can allow you to find business process inefficiencies and refine the theoretical business process so that it will be efficient and produce results;
- Ability to create effective logical rules that will be able to govern business processes and systems, and direct business jobs or automations to be executed correctly;
- Practical business “common sense” that allows you to evaluate your own and others’ business improvement proposals critically and contrast it with the realities of practical business execution to eliminate unpractical elements and make your business solutions reality-proof;
- Strong planning, prioritization, and organizing skills to manage complex projects through multiple stages of delivery successfully on time, without giving up on important deliverables, and without wasting resources
- Effective communication skills to formulate and communicate your thoughts to the client and inside the team, along with excellent verbal and written English language ability;
This job won’t be easy. It will require dedication, commitment, and very hard work.- You will need to correctly identify the root causes of our clients’ business problems, often coming in to their organization knowing practically nothing about them before.
- You will need to fully understand and translate often very complex business needs into simple, scalable logic for efficient and effective business processes and systems
- You will need to manage different expectations and priorities at the same time, achieving the highest possible returns for all those involved
- You will need to understand technical details, but not get bogged down in them – instead you will need to think creatively to help overcome complex problems with clean and simple solutions
- We provide high-end services to high-paying clients – they expect impeccable quality, flawless execution, and quick delivery, all of which will ultimately be your responsibility on your project.
This job is the right fit for you if you are looking to make a real difference for the world of the businesses we work with. You want to have the freedom to make impactful decisions, take on real responsibilities, and are up for the challenges that this will entail. You are prepared to work very hard and put consistent and overwhelming amount of effort to achieve exceptional results.
- What We Will Offer You
We know that the job is hard and demanding. We know that it requires a special and unique set of exceptional skills.
We also know that no matter how good your skills already are, we as an organization continuously improve and evolve – and you will need to do it, too.
Our success as a firm heavily relies on our team and we share our success with everyone for all the effort and dedication they put in. And that we retain and provide good opportunities for experts who are critical for our success.
After every project you deliver, depending on its results, and the improvement trend in those results, there is an opportunity to take on more responsibility in the next project. New responsibilities come with raises. And we’re not talking about raises just to keep up with inflation, we are talking about substantial double-digit percentage raises, depending on how you perform.
We also monitor your improvement journey and can award you raises as your contribution gets faster, better, or in any other way more impactful and helps us achieve more.
We do not offer benefits, budgets for learning, equipment, etc. We just give you good hard cash, and it is up to you what you want to do with your own money.
We also don’t make any demands on where you work from. Wherever in the world makes you the most content and productive, we’re on board with it.
We also don’t have fixed office hours and you are free to arrange your schedule as you need to. We do have meetings with clients (almost all in the US) and you will need to coordinate with other people in our team. But timings can be flexible as long as you can make arrangements to accommodate clients’ and other team members working hours as needed.
Ultimately, we focus on results. That’s what our clients want from us, and that’s what everyone in our team needs to deliver.
And that’s the attitude that governs everything in our firm. No useless meetings, no reports for the sake of reports, no meaningless activities and no arbitrary expectations – you won’t be doing things to appease your boss. We give you the freedom to make your own decisions, be at your most productive, and make a real difference.
Are Part-Timers Accepted?
Absolutely Not.
This requires complete focus. You should not have anything else beyond personal hobbies going on on the side whatsoever. You should not have another job, or a side-hustle on the side. You simply will not be able to perform if you do, and you will likely get fired for non-performance here if you do. - Requirements For Experience within Levels
This is NOT a junior or entry level job. No juniors or entry level people without experience will be allowed to get hired under any circumstances. If you currently have no experience of involvement in business process transformation or automation projects, do not apply for this job now, instead come back here once you have such experience. If you apply and fail to prove sufficient abilities, you will not be able to apply again for another 2 years.
The hiring process is very thorough and involves detailed practical testing of skills and abilities. By the time we make a decision, we will have a very good idea of what you are actually capable of.
The Job Accepts 2 Levels of candidates:
Advanced and Senior Level:- Starting pay USD $80-120k/year, exact offer will depend on your evaluated skill level, further promotions possible depending on actual performance once on the job.
- This job is for serious experienced experts and will be expected to independently own and deliver the responsibility for the client project, within the company’s methodology.
- While some initial ramp-up may be needed to understand how things work in our organization, it is expected that an Advanced/Senior level candidate will be a very capable and accomplished business process expert and be able to independently make business process assessments, determine optimal improvement strategies, conceptualize, and implement the specific improvement solutions, and you should be good with details.
- You must have real practical and commercial experience of personally and independently leading business process transformation or business automation projects to qualify for this level, and such projects must have produces real commercial and implemented success in a real business.
- If you do not have such experience at this time, you should not apply for Advanced/Senior level, and instead apply for Mid-level.
- If you apply for Advanced/Senior level now and fail to prove sufficient abilities in the evaluation process, you will not be able to reapply for another 2 years, even for the lower level.
Mid-Level:- Starting pay USD $60-70k/year, exact offer will depend on your evaluated skill level, further promotions possible depending on actual performance once on the job.
- This job is for experienced professionals who are strong on their own and can help a senior level expert get things done on the project under the senior expert’s supervision.
- Whilst you might not have as much experience as a senior expert, you still are expected to possess strong analytical abilities, solid knowledge of fundamentals of business processes, and ability to carry out detailed operational process investigations, diagnose business process problems, recommend business process solutions, model and simulate them, and work with technical implementation of technical solutions designed for them, and you should be good with details.
- You must have real practical experience in commercial projects of business process transformation or business process transformation, and you should have had successful experience performing important functions on such projects, be it under the supervision of another more senior expert, you should have had successfully completed your part of analysis and implementation parts of the project.
- Hiring Process:
The hiring process for this job is intense and is focused on determining your actual abilities and skills. We do not make decisions based on what’s in the resume, we make decisions based on what the candidate actually demonstrated what he/she is actually able to do during the hiring process.
- Application Form
- Online Logical Abilities Test
- Short Interview
- Practical Test Assignment
- Evaluation of Practical Assignment
- Offer
- Evaluation Period on the Job
- Full Admission to the Team
